Support
Ecommerce
My account
Polybonk features
Frequently asked questions
- What are the file formats that Polybonk provide and what is the difference between them?
- What are the files I can download ?
- What is a ZIP file?
- How do I open or 'unzip' a ZIP file?
- Why does my MP3 player say that the rate of encoding is so low?
- Is it possible to hear the music before I buy it?
- Is the track quality the same as the MP3 I will download ?
- Do I have to pay more for the higher quality FLAC files?
- My Mac thinks that the music is an Excel / Bina file. How do I play it?
- What do I do If a file has a problem e.g. sound glitches etc?
- What has happened to my ZIP file? I downloaded it and can't find it.
- What do I do if I have deleted my download by accident?
- I couldn't download the track I paid for. Can I have it emailed it to me instead?
- How do I pay and how secure is my transaction?
- How long after paying for a subscription am I able to log in?
- Is my email kept private?